Shipping policy

Shipping Policy

Last Updated: [July 1, 2026]

Thank you for shopping with [Your Store Name]. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • Canada: 7–14 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 8–18 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping on qualifying orders. Any free shipping promotions will be displayed on our website.

Tracking Your Order

Once your order ships, you’ll receive an email containing your tracking number. Tracking information may take 24–72 hours to update after shipment.

Delays

While we strive to meet estimated delivery times, unexpected delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Public holidays

We appreciate your patience if these situations arise.

Incorrect Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered:

  • Please contact us immediately at [support@email.com].
  • If your order has already shipped, we may not be able to change the address.
  • Additional shipping fees may apply if the package is returned and needs to be resent.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, we cannot be held responsible for lost or stolen packages.

If your package appears lost during transit, please contact us and we will work with the carrier to investigate.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review your claim and arrange a replacement or refund if appropriate.

International Orders

International customers are responsible for any customs duties, import taxes, or additional fees required by their country.

These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: [peakhoriizon@gmail.com]

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)